FAQ

ORDERING

Due to the custom nature of all orders, ALL SALES ARE FINAL! If there is an error on my part, I will fix the issue. :)

Please purchase accordingly as my production moves quickly and I don't offer cancelations or refunds for any reason!! Orders begin production quickly after ordering and move through my various stages of production until your order is shipped. Please understand cancelations will not be given and It's important to read and understand our production and shipping timeframes.

Please carefully review any customization to ensure proper spelling, colors etc. I rely on the notes you provide to make your order so please ensure they are correct :)

Please leave all customizations and personalization in the PERSONALIZATION AREA :)

WHEN WILL MY ORDER SHIP
Most orders will ship within 3-5 business days of placing your order.

If you are unsure at all, please don't hesitate to contact me! I'm always happy to answer any questions you may have :)
SIZING DETAILS

All Sizing is listed in each individual listing and I do not accept returns or refunds on items that did not fit as expected.

CARE INSTRUCTIONS

Onesies / Tshirts / Tanks

Please wash COLD inside out on gentle and tumble dry on low :)

Tutus:
Please hand wash only!! To de-wrinkle, place in bathroom and run hot shower so steam releases the wrinkles! Do not place directly in the shower!

Leggings/Shorts
Hand wash inside out.

Tutus

Hand wash only.

SHIPPPING

I ship worldwide via USPS & Canada Post.
Once I drop your order off at the post office, it becomes their responsibility and I can not control what happens to it or how long they take to deliver it!

Shipping times are ESTIMATES given by the post office and NOT GUARANTEED!

Shipping to USA takes an estimated 3-5 business days
Shipping to Canada takes an estimated 5-7 business days
Shipping to other areas can take 2-8 weeks depending on area.

Rush Shipping is available at checkout to USA and Canada, please upgrade at checkout. Please note this upgrade does not rush your order through my production. It only upgrades your shipping.

Shipping can take longer due to weather or around holidays! Please order accordingly.

TRACKED SHIPPING

All orders shipped to the US and Overseas have tracking via USPS.


Canadian Orders - Canadian orders ship via Canada Post and come with tracking

REFUNDS/CANCELLATIONS

ALL SALES ARE FINAL and I do not allow refunds. Once an order is placed cancellations are unfortunately not allowable as my production moves very quickly! I unfortunately can not accept exchanges for items that didn't fit. I make every effort to let you know the sizing for items in the listings.

I do not accept cancelations or refunds for change of plans, buyer's remorse or customers who failed to read my production and shipping timeframes.

I do not accept returns for orders that took longer than expected to arrive. Shipping times are estimated, but not guaranteed. Once I drop it off at the post office, it is out of my hands.

NEED BY DATES

If you need an item sooner than my production/shipping time listed on an item, please message me to see IF it is possible for your order to be rushed! I only have so many rush order spots per week in fairness to my customers who wait patiently for their turn in my production queue. Rush shipping is available at checkout.

I make every effort to include my production/shipping times in multiple areas of my shop so my customers know when to expect an item. Please order with a little wiggle room in the event of shipping delays.

Please always send me a message BEFORE ORDERING to make sure your order can be made and shipped so you receive it in time for your special day!
UPGRADED SHIPPING
Upgraded Shipping is available at checkout to the US and Canada. Please note upgrading shipping DOES NOT mean your order will be made and ready in that time frame. It simply upgrades your SHIPPING TIME from standard to a faster shipping method with the delivery service. My production is still the same regardless of the shipping method you choose.